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Important product availability information
We are in the process of outfitting our new home and production facility. Custom BDG leather items and furniture orders may take several weeks, or more, to fill. If you need an item in a hurry, please call us for a delivery time frame.
RETURN POLICY
* VIDEO PRODUCTS
SHIPPING METHODS & COSTS
INTERNATIONAL ORDERS
* CUSTOMS FEES, DUTIES, & TAXES
PACKAGING & RECEIPTS
ORDER TURN AROUND TIME
OFF-LINE ORDERING
CREDIT CARD SECURITY & BILLING
IMPORTANT PRODUCT USE NOTICE
PRIVACY POLICY
PRICING & ITEM DESCRIPTION POLICY
GENERAL INFO:
We are pleased to inform all our customers that we have a secure, fully encrypted, shopping cart service to process your credit card orders on-line. The total amounts on the order form (including shipping) are only a guideline. Your actual total may vary.
This online shopping cart service DOES NOT bill your credit card. We process the charges only when we are actually ready to ship your order.
See PACKAGING & RECEIPTS for important information on the "Bill To" field information.
Shipping charges may vary from the order form. We will contact you if shipping fees you will pay are significantly higher.
The Comment Field is a free form area for your special needs and requests such as alternate shipping methods, a gift note, be sure to send receipts to billing address, quantity discounts on some items (where noted) and other important information, like "OK to leave package with door man or by rear door" even though the cart service note this field says otherwise.
You must first call or receive a confirmed e-mail back from us before returning any item. Items returned without pre-authorization may be refused.
Some of the items we sell are "insertable" into a body cavity and these items generally cannot be returned for any reason. Items considered for return must include all original item packaging, bags, boxes, instructions, etc. We cannot be responsible for postage or insurance costs incurred in connection with returning or exchanging any item. Items must reference a recent (usually 14 days) receipt number.
Defective items must be returned within 14 days of your receipt. You must advise us in a timely manner that you need a replacement and obtain our authorization prior to returning any item, as many items are not returnable.
This is particularly important for inflatable and rubber items. Their tubes, inflation bulbs, seams and bladders can be damaged due to over-inflation, and material fatigue from regular use. These items will degrade over time from exposure to incompatible or destructive lubricants and cleaners, light and trace airborne gases like ozone. None of these are considered defects and we cannot be responsible for failure due to these and other reasons.
If you order a standard sized clothing item and it does not fit, it may be returned for a size exchange within 14 days. It must still be in "like new" condition with all packaging and instructions. You must contact us before returning anything. Some exceptions might still be made, solely at our discretion. We reserve the right to refuse exchange if the returned item has been worn, damaged, stained, soiled or smells of cigarette smoke, perfume, etc. This particularly applies to straight jackets used as costumes and then requested to be returned shortly after Halloween. You can always resell it yourself on an online auction service.
Customized items like bondage tables and other furniture, customized straight jackets or made XXL, Humane Restraint Muffs or Mitts, and leather straps generally ARE NOT returnable. These are custom made to order for you. Again, you can always resell it yourself on an online auction service. Please call us if you have questions.
Some items, such as the Venus 2000 Automatic Masturbation Machine, are also be subject to a $125 "restocking/reconditioning" fee. Items subject to these fees are clearly indicated in the item description area of the web site. Electrical stimulation boxes are subject to a 10% restocking fee.
By placing your order you certify you have read and accept our return policies.
DVD disks are only exchangeable - if defective - for replacement with exactly the same title within 14 days of receipt. They are not returnable for refund or credit.We replace the media only keep your jacket and case.
- We bill you only for our actual shipping costs.
- We DO NOT profit from shipping charges.
- Small, low cost and, light weight items often go FIRST CLASS Mail Package rate to save you money on shipping fees. We pass these saving on to you!
The various carriers:
UPS is by far our carrier of choice for domestic shipments. We feel they have the best overall service levels. You will receive an automated email from Auto-Notify@UPS.com This IS NOT SPAM ! It is your tracking number and confirmation that your package has been shipped. Do not reply to this automated email as it will go no where.
UPS charges an additional $1.92 for deliveries to a residential addresses. Residential is the default rate, if the delivery address is a business (as classified by UPS), just note that in the comment field.
UPS Air Services - Please call us to ensure we get your RUSH order. We print and fill orders late morning / early afternoons (eastern time), our pick up is between 2 - 4 pm. We do have a UPS station nearby and can still get an order out by 6.30pm IF we get a heads up call first.
Weekends / Holidays - There is an extra pick up charge of $10 per box on Saturdays. Also note that Saturdays, Sundays or Holidays do not count as transit days, even on Next Day Air Service. A Next Day Air package shipped on Saturday (extra $10) arrives on Monday. Extra charges also apply for a Saturday delivery for Next Day Air orders shipped on Friday. The US Postal Service EXPRESS MAIL is usually more cost effective for most Saturday deliveries. Saturday delivery (extra fees) is only available on NEXT DAY AIR packages shipped on Friday.
Mailboxes Etc.® type places (The UPS Store) will often accept your UPS packages for you, but be sure to check with your private mail box (PMB) provider first. We'll need your PMB number as well as the street address in order to ship to these types of locations.
U. S. Postal Service: Alternate shipping choices are not yet available from our cart service. If your prefer your order to be sent via a US Postal Service method rather than UPS, just note that in the comment field. This is the usually the most cost effective shipper for very light items, many Saturday deliveries and international destinations.
Any shipment to a US Postal Service PO Box or Military APO or FPO's must be sent by a US Postal Service method. Yep, they still have a monopoly there. Military Base physical addresses may be able to go UPS. Check with your base mail office if not sure.
US Postal Service EXPRESS MAIL Service will deliver on Saturdays but it is NOT guaranteed "Next Day Service" to many non-major metropolitan areas.
We will no longer use FedEx.
We have had too many problems with them.
Big items like the Lacing Table and a few others will have to go out via UPS Freight. They have been pretty good to work with. Delivery to a business address with loading dock is preferred, since delivery to a residence adds an additional $100 or more lift gate fee to the shipping cost if you do not have enough help to get the crate off the truck without a lift gate.
We bill you only for our actual shipping costs.
We do not profit from shipping charges.
We are not responsible for return postage fees.
For our International customers, UPS is often much more expensive than US Postal Service "Air Mail - Parcel Post" or even "GLOBAL EXPRESS MAIL". In most cases, you are paying for delivery to your door. See below. This can be an issue with Parcel Force in the UK and Canada.
Just use the comment field to indicate "USE CHEAPEST METHOD TO SHIP". We will shop the rates for you and ship via the best method . We usually use "US Postal Service "Air Mail - Parcel Post" for most international orders. "GLOBAL EXPRESS MAIL" provides a tracking number and often includes some insurance, yet only costs a few dollars more and has a faster delivery time.
We cannot be responsible for orders delayed or seized
by customs officials. Even if we use "GLOBAL
EXPRESS MAIL" which may claim delivery in less than
a week, we have had European customers report that their packages have
taken over a month to receive due to customs delays.
More on Customs, Duty, Fees or Taxes
Some customers report getting charged additional fees by their local postal or package delivery service. In most cases, you have already paid for delivery to your door. This can be a real issue with Parcel Force in the UK and Canada. You may be able to dispute some or all these added fees.
We have also been informed by our customers that UPS, and other carriers, may also charge a Customs Brokerage Fee ($10-40) in addition to any duty or customs fees on your end. This NOT related to the shipping cost or the extra delivery fee. This can often be avoided if we use the U S Postal Service.
Other countries (including Great Britain) may also charge you Value Added Taxes. These are beyond our control, and you are responsible to pay them. These are charges that your government is charging you, not BDG. We have found that sometimes they charge, other times they do not. If you refuse the charges and they confiscate the package, we cannot be responsible for crediting you back. We rarely receive the merchandise back or are charged return postage fees to get it.
PLEASE keep in mind ... These are all beyond our control.
You (the customer) are required to pay these fees to your government.
Shipping is usually in plain brown boxes or preprinted boxes from UPS or the US Postal Service. We recycle and reuse many other boxes whenever possible to save our planet's resources and on our costs. We use discretion. We WILL NOT reuse a box labeled "dildos" or "straight jackets", etcetera. If we are shipping to your work address just be sure to note in the comment field "Mark package "PERSONAL".
Your receipts will be in the box we ship to you, even if the "Bill to:" address is different. The "Bill to" is for credit card verivication only. If you would like some other type of receipt handling; like for a surprise gift, you may want the receipt mailed elsewhere. Just note that in the Comment Field. Some of our international customers also request the receipt to be mailed separately.
We try to process all in-stock orders placed weekdays by 10 a.m. (local time) the same day as received. UPS picks up daily Monday through Friday (holidays excluded). Orders sent via a U. S. Postal Service method may take several extra days as this requires us to make a special trip to the Post Office.
If a regular item it is not in stock, we will call or email you with the projected shipping date and "back order" that item or the entire order to save on shipping costs. Small back ordered items are often sent with no additional shipping fees. Some orders require clarification, or seem to have mismatched items. We usually call or email you when we need more information and hold your order until we get it.
At times we are out of the office at events. Items ordered while we are gone will be shipped soon after we return. I usually update the order form comment if we will be gone more than a couple days.
Most of the restraint items are made to order and are not in stock for overnight delivery. Custom made Humane Restraint items are usually available in only a few days.
Custom BDG leather items may take several weeks, or more, to fill. If you need an item in a hurry, please call us for a delivery time frame.
Furniture items are mostly built to order. Please allow 3 - 4 weeks for these items. If you have a need for an item by a certain date, like a birthday gift or play party weekend, please call us. We try to accommodate rush requests whenever we can. You might just be able to get that spanking bench by this weekend !
Toll Free (Orders only, please) 866-333-BDGS (2347)
Free Long Distance? Please use 570-668-6947
Customer Support line: 570-668-6947
Fax: 570-668-9017
Please call us if you need to mail or fax to us.
More information is also on our Contact Us page
If ordering by Fax or mail, please specify:
- The items you want, and which options for each
- Quantity and size of each item
- A phone number and email address where we can contact you with shipping and tax information or other questions.
- Your shipping address
- The address where the statement for your credit card is received if it's different from the shipping address. Many people have their credit card bill mailed to a different address than the merchandise is shipping to).
- Your credit card number, expiration date and "V
Code"
( the "V Code" is a mail order verification code )
- MC and Visa have an extra 3 digits printed on the back of your card in the signature box after your account number. - Do not email your entire card number, expiration date or v-code in a single email.
We accept Visa, Master Card, and Discover/Novus.
We also accept money orders for US dollars.
See the Contact Us page for more information.
We do not
recommend mailing cash.
CREDIT CARD SECURITY & BILLING :
All sales receipts and credit card authorization slips that leave our office have your account number "truncated" for your security and protection. Truncated means that only the last 4 digits of your account number appear on your credit card receipt.
Your "Bill To" information needs to match your credit card statement address.
Charges will appear on your credit card statement as "BDG Sales, LLC- and should include our phone number.
We do not recommended e-mailing your entire credit card number, expiration date, or v-code in a single email.
All items on this site are sold for novelty, prop, educational and collectible purposes only. BDG Sales, LLC, cannot and will not be held responsible for any occurrences or injuries arising from the actual use of any of the items we sell, rent, loan or demonstrate.
Products like, but not limited to, the St. Andrew's Cross or Spanking Bench could result in consensual injury to the occupant by another person. BDG Sales, LLC nor it's members are in NO WAY responsible for this or any other other injuries sustained while using any of the products we sell, rent, loan or demonstrate.
We value everyone's privacy.
All information gathered is fully secure and will remain completely confidential. We WILL NOT use your email address for spamming. We never sell or provide any customer information to any other persons or businesses except for shipping purposes.
You will receive an automated email confirming your order submission. DO NOT reply to this email, it will not reach us.
We will use your email address only for important communication and shipping information purposes. If your items are sent via UPS. Your email address and phone number are provided to them. You will receive an automated email from AutoNotify@UPS.com or possibly something else @ups.com. DO NOT reply to this email. This IS NOT spam. It confirms your package has been shipped. It also contains your package tracking number, a short note from us, and hyper link to ups.com to track your package so you can estimate it's delivery date. Some spam filters may block this important message.
We will NOT share your name, phone number, address or email address with anyone unless you have specifically requested that we do so. Example : "I am looking for a Dental Chair. Can you refer me to someone who sells them?"
We may also need to call you if we are having any problems processing your order like: back ordered items, problems with your bill to / credit card verification information, delays in shipping, or combinations of items ordered that just don't seem to work with each other. We are very discreet when calling your daytime number.
PRICING & ITEM DESCRIPTION POLICY:
We believe all of our products are described and priced correctly, and are up-to-date. We reserve the right to correct for typographical errors and price changes from our suppliers. We constantly update our web pages, so be sure your computer or web service provider is not using an old cached page copy.
